DOTFinal Rule
Airline Customer Service Commitments for Controllable Flight Disruptions: Unscheduled Maintenance in Response to FAA Airworthiness Directives
TransportationOther
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Summary
This regulation requires airlines to provide better customer service when flights are delayed or canceled due to unscheduled maintenance prompted by FAA safety directives. The rule aims to ensure passengers are treated fairly and informed promptly when airlines need to fix safety issues with their planes.
Key Points
- 1Airlines must offer passengers compensation, rebooking, or other remedies when flights are disrupted by unscheduled maintenance required by FAA safety orders
- 2Airlines must provide timely communication to passengers about delays or cancellations, including information about what caused the disruption
- 3The regulation treats FAA-mandated maintenance differently from other causes of flight disruptions, recognizing these are necessary safety measures rather than airline negligence
- 4Airlines must have clear policies explaining customer service commitments and must follow through on them consistently
- 5This rule affects all commercial airlines operating in the United States and protects millions of passengers who experience flight disruptions
Key Dates
Published
December 10, 2025
This summary is for informational purposes only. It may not capture all nuances of the regulation. Always refer to the official text for authoritative information.
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