DOTFinal Rule
Airline Refunds and Other Consumer Protections
TransportationFinance & Banking
Ad Space (leaderboard)
Summary
The Department of Transportation has issued new rules requiring airlines to give customers refunds instead of just travel credits when flights are canceled or significantly delayed. This regulation protects air travelers' money and gives them more control over what happens when their travel plans are disrupted.
Key Points
- 1Airlines must refund passengers' full ticket price in cash when flights are canceled or delayed by more than 3 hours, rather than automatically issuing travel vouchers
- 2The rule applies to all U.S. airlines and foreign airlines operating flights to, from, or within the United States
- 3Passengers can choose a refund, rebooking on another flight, or a travel credit—the airline cannot force them to accept just one option
- 4Airlines must process refunds quickly (typically within 30 days) using the original payment method (credit card, cash, or check)
- 5The regulation also requires airlines to provide meals, hotel rooms, and ground transportation for stranded passengers during long delays
Key Dates
Published
December 5, 2025
This summary is for informational purposes only. It may not capture all nuances of the regulation. Always refer to the official text for authoritative information.
The Digest Network
Ad Space (rectangle)