Protecting Consumers from Unauthorized Carrier Changes and Related Unauthorized Charges Truth-in-Billing and Billing Format
Summary
This FCC rule aims to protect phone and internet customers from being switched to a different company without their permission and from unexpected charges on their bills. The regulation requires clearer billing statements so customers can easily spot unauthorized changes and understand what they're being charged for.
Key Points
- 1Phone and internet companies must get clear permission before switching a customer to a new provider, and must verify that permission in writing
- 2Bills must be formatted clearly so customers can easily see what services they're paying for and identify any unauthorized charges or plan changes
- 3Companies that make unauthorized carrier switches face penalties and must refund customers for charges related to the unauthorized change
- 4Customers who are switched without permission have the right to cancel service and return to their original provider without early termination fees
- 5The public can submit comments on this proposed rule until October 22, 2025, and the FCC will use feedback to finalize the regulation
Key Dates
August 22, 2025
This summary is for informational purposes only. It may not capture all nuances of the regulation. Always refer to the official text for authoritative information.
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