PRCProposed Rule
Service Performance Reporting
TransportationOther
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Summary
The Postal Regulatory Commission is proposing new rules requiring mail and shipping services to publicly report how well they're performing their jobs—like delivery speed and reliability. This helps customers and regulators understand if postal services are meeting their promises and functioning properly.
Key Points
- 1Postal services must regularly report and publicly share data about how quickly and reliably they deliver mail and packages
- 2The requirement applies to the U.S. Postal Service and potentially other delivery companies regulated by the PRC
- 3Reports would track measurable performance metrics like on-time delivery rates, package damage, and customer complaint resolution times
- 4The public can comment on this proposed rule until February 10, 2026, before it becomes final
- 5Better transparency allows customers and the government to hold mail services accountable and identify service problems
Key Dates
Published
December 18, 2025
This summary is for informational purposes only. It may not capture all nuances of the regulation. Always refer to the official text for authoritative information.
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